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Terms & Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Something Special Flowers (“we/us”) make this website (the “Something Special Flowers Site”) available to you and any of our services which are accessible on or via the Something Special Flowers Site (the “Something Special Flowers Service”).

These Terms and Conditions govern your use of the Something Special Flowers Site and the Something Special Flowers Service.

1. Something Special Flowers products.

1.1 Something Special Flowers Products may be delivered by us in bud to ensure longer life.

1.2 Some Something Special Flowers Products, Flowers and Plants may be harmful or poisonous, please contact us if you require further information before submitting an order.

1.3 All Something Special Flowers Products are subject to availability.

2. Prices

2.1 Prices listed within the Something Special Flowers Service are valid for a maximum of 14 days of submitting your purchase form, except for deliveries to be made on Valentine’s Day, over the Christmas period, Easter weekend and Mother’s Day weekend.

2.2 Prices include VAT.’

3. Orders / Payment

3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than American Express and any other credit and/or debit cards as we may specify from time to time. By clicking on the ‘check out’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Something Special Flowers site.

3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by email to the email address with which you have addressed us. This message will reconfirm elements of the order(s) you have placed including confirmation of your card message. We will not consider ourselves bound by a contract with you until we have issued this confirmation.

3.3 We will confirm your order details and advise you that we are processing your purchase when we email you.

3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.

4. Delivery

4.1 On acceptance by us of your Order Form we will advise you by email confirmation of the intended delivery date. For same day delivery, we must receive your Order Form by 11 a.m. (prevailing Scottish local time). We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Something Special Flowers Product you request on the next working day.

4.2 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.

4.3 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

4.4 In case of delivery to certain locations where a third party is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.5 In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

4.6 It is possible to select a preferred delivery time within the order process for items ordered from the product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.

4.7 In the instance of there being difficulties in delivering your order to the intended recipient we (including any third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.

4.8 When placing your order you are able to specify further delivery information using the ‘Delivery Information’ field provided. This is intended to provide further guidance to the party delivering your order which is not included within your address information for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.

5. Cancellation

5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Ireland and Channel Islands, and 48 hours before the intended delivery date where delivery is outside UK, Ireland and Channel Islands.

5.2 To amend or cancel your order, please contact the Something Special Flowers from 8.30 am until 5:30 pm Monday to Saturday using the contact details set out in Section 6 below.

5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be recredited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. 6. Something Special Flowers customer services 6.1 In the event that you are not satisfied with the Interflora Service

Any complaints should be addressed in the first instance to: By email: info@somethingspecialflowers.co.uk By telephone: 01250 873237 By fax: 01250 875225 By post: Something Special Flowers, 6 Allan Street, Blairgowrie PH10 6AD

6. Complaints

6.1 Because of the perishable nature of Something Special Flowers Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

7. Disclaimer

7.1 Whilst we agree to use our reasonable endeavours to ensure that the Something Special Flowers Site and/or the Something Special Flowers Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Something Special Flowers Site and/or the Something Special Flowers Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Something Special Flowers Site and/or the Something Special Flowers Service impossible or impractical.

8. General

8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Something Special Flowers Site and/or the Something Special Flowers Service from time to time. We will post any changes on the Something Special Flowers Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Something Special Flowers Service or Something Special Flowers Site.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Something Special Flowers Site and/or the Something Special Flowers Service for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Something Special Flowers Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with Scottish Law and the parties agree to submit to the exclusive jurisdiction of the Scottish courts.

Legal Stuff

Terms and conditions for orders

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Something Special Flowers (“we/us”) make this website (the “Something Special Flowers Site”) available to you and any of our services which are accessible on or via the Something Special Flowers Site (the “Something Special Flowers Service”).

These Terms and Conditions govern your use of the Something Special Flowers Site and the Something Special Flowers Service.

1. Something Special Flowers products.

1.1 Something Special Flowers Products may be delivered by us in bud to ensure longer life.

1.2 Some Something Special Flowers Products, Flowers and Plants may be harmful or poisonous, please contact us if you require further information before submitting an order.

1.3 All Something Special Flowers Products are subject to availability.

2. Prices

2.1 Prices listed within the Something Special Flowers Service are valid for a maximum of 14 days of submitting your purchase form, except for deliveries to be made on Valentine”s Day, over the Christmas period, Easter weekend and Mother”s Day weekend.

2.2 Prices include VAT.”

3. Orders / Payment

3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than American Express and any other credit and/or debit cards as we may specify from time to time. By clicking on the ”check out” button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Something Special Flowers site.

3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by email to the email address with which you have addressed us. This message will reconfirm elements of the order(s) you have placed including confirmation of your card message. We will not consider ourselves bound by a contract with you until we have issued this confirmation.

3.3 We will confirm your order details and advise you that we are processing your purchase when we email you.

3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.

4. Delivery

4.1 On acceptance by us of your Order Form we will advise you by email confirmation of the intended delivery date. For same day delivery, we must receive your Order Form by 11 a.m. (prevailing Scottish local time). We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Something Special Flowers Product you request on the next working day.

4.2 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.

4.3 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

4.4 In case of delivery to certain locations where a third party is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.5 In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

4.6 It is possible to select a preferred delivery time within the order process for items ordered from the product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.

4.7 In the instance of there being difficulties in delivering your order to the intended recipient we (including any third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.

4.8 When placing your order you are able to specify further delivery information using the ”Delivery Information” field provided. This is intended to provide further guidance to the party delivering your order which is not included within your address information for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.

5. Cancellation

5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Ireland and Channel Islands, and 48 hours before the intended delivery date where delivery is outside UK, Ireland and Channel Islands.

5.2 To amend or cancel your order, please contact the Something Special Flowers from 8 am until 5:30 pm Monday to Saturday using the contact details set out in Section 6 below.

5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be recredited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. 6. Something Special Flowers customer services 6.1 In the event that you are not satisfied with the Interflora Service

Any complaints should be addressed in the first instance to: By email: enquiries@somethingspecialflowers.com By telephone: 01250 873237 By fax: 01250 875924 By post: Something Special Flowers, 6 Allan Street, Blairgowrie PH10 6AD

6. Complaints

6.1 Because of the perishable nature of Something Special Flowers Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

7. Disclaimer

7.1 Whilst we agree to use our reasonable endeavours to ensure that the Something Special Flowers Site and/or the Something Special Flowers Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Something Special Flowers Site and/or the Something Special Flowers Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Something Special Flowers Site and/or the Something Special Flowers Service impossible or impractical.

8. General

8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Something Special Flowers Site and/or the Something Special Flowers Service from time to time. We will post any changes on the Something Special Flowers Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Something Special Flowers Service or Something Special Flowers Site.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Something Special Flowers Site and/or the Something Special Flowers Service for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Something Special Flowers Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with Scottish Law and the parties agree to submit to the exclusive jurisdiction of the Scottish courts.
Privacy Policy

Who we are

In this privacy policy references to “we”, “us” and “our” are to Something Special Flowers. References to “our Website” or “the Website” are to www.somethingspecialflowers.co.uk.

What information we collect and how

The information we collect via the Website may include.

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ”help” facility.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy
Something Special Flowers
Partners: Stephen & Jillian Page
6 Allan Street
Blairgowrie, Perthshire
Scotland PH10 6AD

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.